Canon PRO-310 driver download, nozzle and paper-feed checks

Canon / imagePROGRAF PRO-310

Official PRO-310 driver downloads

This is Canon Asia’s exact-model support page. Match your operating system and sales region, and distinguish printer drivers, applications and firmware.

Windows and Mac files

Check	Evidence and next check
Windows	PRO-310 Printer Driver 4.60c · 8 Jul 2026 · 27.55 MB. The listing distinguishes Windows 11, 32/64-bit Windows 10/8.1/7 SP1 and selected Server versions. It does not establish Windows ARM support.
Mac	PRO-310 CUPS 30.10.1.0 · 14 Sep 2026 · 24.92 MB. Compare your actual macOS version with the current detail page, rather than relying on the older manual’s 11–14 table. The filename alone does not certify Intel or Apple Silicon support.
Apps / other OS	The product separately lists AirPrint, Mopria and Professional Print & Layout. Match the printing workflow to the device; an application is distinct from a driver or firmware. A Linux package and installation on every CPU were not verified.

PRO-310 model and region

PRO-310 is an A3+ photo printer with a ten-colour pigment ink system. Use its own manual rather than PRO-300/PRO-1100 or multifunction-printer instructions. Connection routes include USB 2.0, wired LAN, Wi-Fi and Wireless Direct.

Check the sales region before choosing a Wi-Fi band. The online manual makes 2.4/5 GHz country-dependent; the Asia product table distinguishes its general 2.4 GHz specification from dual-band Taiwan models. Confirm the regional unit’s specification.

Check the connection path

Check	Evidence and next check
USB	As a common PC check, select the actual USB-connected PRO-310 and compare it with any old network or other-model queue.
Wired LAN	The manual specifies 10/100 Mbps Ethernet. Wired LAN cannot operate simultaneously with Wi-Fi or Wireless Direct.
Wi-Fi	Use the regional band specification. As a common PC check, compare the selected printer and network before changing router settings.
Wireless Direct	Distinguish direct-to-printer Wi-Fi from a router connection. Switching to Wireless Direct can disconnect the device from its router and move Internet traffic to mobile data.

Use top feed for the nozzle check

For blur or banding, compare a printer-generated nozzle pattern with the photo job from the computer. These steps summarize the exact PRO-310 panel procedure.

Put one A4 or Letter plain sheet in the top feed and register its size and Plain paper. The manual feed tray cannot be used for this check.
Extend the output tray and support, then choose HOME → Maintenance → Nozzle Check → Yes.
Inspect missing lines and horizontal streaks, including the dark-grey band for colourless CO ink. When both patterns are clear, finish with All A → OK.
If defects appear, use Also B and the manual’s ink-group cleaning prompts, then recheck. After two ineffective cleanings, consult the documented next step or support. Do not interrupt cleaning.

Separate paper-feed causes

Check	Evidence and next check
Top feed	Use top feed for plain paper and postcards. Respect the media-specific loading limit, align stacked sheets, and check the feed cover and selected paper source.
Manual feed	Load one supported sheet of at least 8×10 inches in portrait orientation with the print side facing you. Do not use plain paper or postcards here. Avoid tight guides and wait for the previous print to finish.
Media settings	Match the loaded size/type, printer registration and job settings. Follow media-specific handling: rolling SG-201 semi-gloss paper to flatten it can crack its surface.
Feed fault	Check curl, thickness and source before cleaning. Roller cleaning causes wear; use the official procedure only when needed. Follow the correct top-feed/manual-feed/internal jam branch. Switch off and unplug before checking internal foreign objects.

Support codes 1000 and 2115

Check	Evidence and next check
1000	Top feed is empty or incorrectly loaded. Correct the loading, guides and feed cover, then press the printer’s OK button. This code concerns top feed.
2115	Job settings differ from the registered manual-feed paper information. Review the options after Next. Cancel and correct the job settings, or replace the paper and register it accurately. Continuing on loaded paper keeps the job’s settings.

BG517, S013, NR014 and ER021 identify manual topics. They are not device support codes or blink-count mappings.

Next check by cause

Check	Evidence and next check
Driver	Use this PRO-310 official download section and match the actual model, OS and CPU.
Offline / target	Compare the actual USB/wired/wireless path with the selected destination.
Banding / colour	Compare the printer’s nozzle pattern before reinstalling PC software.
Feed / jam	Distinguish top/manual feed, sheet count and orientation.
Support codes	Check the source and paper-registration condition for the displayed code.
Common PC checks	Compare another job or application before changing a print queue.

Official sources and check date

Checked 2026-11-01. Official product/driver listings were compared with the exact-model manual. Installation, physical printing and binary-signature checks were not performed.