1. Identify the printer and computer
Read the full model from the device label, including its suffix. Record the computer’s OS version and system type; a similar name or a Windows 64-bit label does not establish ARM compatibility.
2. Choose files and official downloads
Match the official package to the model, OS and architecture. A print driver, scanning component and firmware serve different purposes. Install the components needed for your work; firmware is not a substitute for a print driver.
3. Choose USB or network setup
- Windows automatic USB setup: many printers install after connection and power-on. If missing, open Settings → Bluetooth & devices → Printers & scanners → Add device.
- Manufacturer installer: follow its model-specific cable sequence, including waiting to connect USB when requested. This differs from Windows automatic setup.
- Network: confirm the fitted connection and the printer’s network status. For normal network discovery, the computer and printer need access to the same network.
4. When a Windows ARM installer fails
Microsoft documents failures of some manufacturer installers on ARM PCs. Check Settings → System → About → System type. Follow the manufacturer’s ARM instructions when provided; otherwise try the Windows Add device route described above.
This workaround does not certify every printer or restore every scanning, finishing or vendor-app feature. Microsoft ARM installation guidance.
5. Choose AirPrint or manufacturer software on Mac
Check the exact printer’s AirPrint support. In System Settings → Printers & Scanners, add the printer and use AirPrint where supported. If unsupported, check the manufacturer’s current Mac software and requirements. A missing installer does not prove AirPrint support.
For an IP printer, use a protocol the device supports; generic protocols can limit features. Apple: adding and managing printers.
6. Test the functions you need
Select the intended queue in the app and print one short document. Check the required size, colour or duplex options. Test scanning separately if you need it. A successful document print does not verify every feature.
Use only the exact manual’s procedure for a device-only report. For a different workflow, open the UltiMaker S8 Cura download guide rather than applying document-printer steps to 3D software.
7. Choose checks for the symptom
Offline or not found
Check power, device messages, the active connection and the selected queue. For Wi-Fi, compare the network with the computer. Microsoft offline checks and our offline guide help narrow the cause before reinstalling.
Jobs stay in the Windows queue
Inspect the affected queue and cancel unwanted stuck jobs first; canceled jobs need resubmitting. If they remain stuck, follow Microsoft’s queue and spooler sequence. Restarting the shared spooler service can interrupt other queues; check with the administrator on a managed PC.
Mac prints to another queue or one app fails
Check the selected printer, paused jobs and another short document. Use Apple’s printing checks before removing the printer or resetting the printing system.
Wrong installer or a security warning
Return to the exact model’s official download listing and recheck OS and architecture. Do not disable system protection to force an incompatible package. Open the model catalog for the matching manufacturer guide.
Official sources and verification date
Official pages checked on 31 October 2026. These are general OS checks, not model-specific compatibility or error-code certification.