Official driver download
Match the device label to TM-P80II Plus on Epson Support. The U.S. 3-inch product is C31CK00A9971. Select your operating system under Downloads. Epson lists Advanced Printer Driver (APD) for Windows printing and Epson TM Utility for mobile setup. Follow your POS application's setup instructions if it specifies a driver or connection method.
For the manual-tear unit, see the standard TM-P80II guide.
Open official TM-P80II Plus downloadsConnections and roll paper
USB-C (USB 2.0) supports data. Wireless models use either Wi-Fi 5 or Bluetooth, depending on the unit. Check the matching wireless indicator and verify that the POS app is sending the job to that printer.
The U.S. 3-inch product takes an 80 mm-class thermal roll. Use paper 79.5 ± 0.5 mm wide, with an outside roll diameter of up to 51 mm and a core outside diameter of at least 18 mm. The 80 mm model normally leaves a small tab at the center after cutting. A receipt attached only at that point has been partially cut as designed. Cut and interface specifications · Roll specifications
Roll paper jams and cutter errors
- For a jam, switch the printer off and unplug the USB-C cable if attached. Open the cover and clear loose paper. Avoid pulling the paper hard or touching the cutter blade and the printhead, which may still be hot.
- If the release lever does not open the cover, Epson directs you to switch the printer off and back on. Contact Epson if the cover remains stuck or the blade stays locked. Forcing either part can damage the printer.
- Reload the roll in the correct direction and press both sides of the cover closed. Wait for printing and cutting to finish before pulling the receipt.
An auto cutter error can occur when paper or debris locks the blade. With the default recovery setting, closing the cover after clearing the obstruction may restore printing. If your POS installation uses Command Only recovery, consult its administrator. For a paper layout error, compare the loaded roll with the width and media type configured in the POS and follow its recovery instructions.
Jam and cover procedure · Recoverable errors · Cutter recovery setting
Printer self-test
Load paper, close the cover and switch the printer off. Hold Feed while turning it on and release when printing starts. Once the instructions print and the power light flashes, tap Feed for less than one second to finish. The report includes the interface type and the total number of cuts.
If the printer passes this test but POS jobs still fail, check the active connection and printer selection in the app. For a missing or mismatched driver, use the official TM-P80II Plus download. Epson self-test procedure