OfficeJet Pro 6968 driver download
Check the exact model, OS and architecture before choosing a package.
Exact model and current software
The exact HP specification identifies HP Thermal Inkjet, USB/Ethernet, 802.11b/g/n wireless, Wi-Fi Direct, fax, automatic duplex printing and a 35-sheet ADF. Its wireless footnote limits router connections to 2.4GHz. A fax telephone socket is not the Ethernet port.
Observed Windows 10 (64-bit) listing
Checked 2026-10-11: Print and Scan Driver and Accessories 40.16.1234_1, 116.6MB, 2022-05-25; Basic Driver (IT Professional Use only) 40.16.1234, 68.7MB, 2022-03-11; Easy Start 17.6.14, 26.5MB, 2026-09-25, requiring internet for driver installation. The HP app is also recommended. Universal Fax Driver and Firmware are separate categories.
The product page lists Windows 11 among compatible systems, but that does not establish every package’s architecture or scanning support. Select your actual OS and read its package requirements. Old XP/Vista/OS X/Linux specification text is not a current package guarantee; modern macOS/Linux/ARM installers were not verified or run.
6968 not printing: eight cause checks
Compare a device report with PC output
Open the touchscreen’s top Dashboard → Setup → Reports → Printer status report. If it fails, inspect the screen and paper/ink first. If it prints, compare the connection, queue and Driver; that result alone does not prove a driver fault. Reports, printed p.125
Use Network configuration page for the current network details and Print Quality Report for missing colour or streaks. Record the full error message and use the screen Help; this guide does not assign invented numeric codes.
Choose the matching situation
| Situation | Check first | Guide |
|---|---|---|
| Report fails or paper jams | Follow the displayed location; paper path and ADF need different procedures. | Paper |
| Low-ink warning | Check Ink estimates and actual quality; the warning alone is not a mandatory immediate replacement. | Ink |
| Wi-Fi light off with Ethernet attached | The cable disables wireless; this alone is not a wireless hardware fault. | Network |
| Offline or failed wireless setup | Compare network report, chosen 2.4GHz SSID and current destination IP. | Network |
| Report works but PC output fails | Common checks: 6968 queue, paused/failed job, package model/OS/architecture. | Driver |
| USB not detected | Common checks: data cable, direct PC port and installer connection prompt. | USB |
| Streaks or blank colours | Compare the device quality report before reinstalling software. | Quality |
| Printing works but scanning or fax fails | Check scanning components separately; fax has its own phone-line setup/test. | Scan/fax |
Ethernet, router Wi-Fi and Wi-Fi Direct
Ethernet connection automatically turns wireless and its blue light off. To intentionally switch back to Wi-Fi, remove Ethernet and use Dashboard → Wireless → Settings → Wireless Settings → Wireless Setup Wizard. Preserve office settings. Connection change, p.90 · Wireless light, p.91
For wireless diagnosis, use Dashboard → Wireless → Settings → Print Reports → Wireless Test Report. Compare its outcome and the current network report with the PC’s destination; IP/queue comparison is a common PC check. A Wi-Fi Direct connection is distinct from the router SSID. Wireless test, p.91
USB and the correct queue
Common checks: connect a USB data cable directly, follow the selected installer’s timing and choose the 6968 queue. Clear a failed job only after checking the device report and visible error; scan and print software serve different roles. Unable to print, p.106
Use the actual jam location
The guide separates internal paper-path and document-feeder jams. Use the screen’s help animation and the procedure for that location, including its power/disconnection instructions. Match paper, guides and tray loading; do not force the carriage. Jams, pp.99–104
Ink estimates and careful cleaning
Dashboard → Ink shows estimates. Prepare a replacement for a low warning, but compare the actual message and quality before replacing. Ink, p.85
Load unused A4/Letter plain white paper. Compare Setup → Reports → Print Quality Report. If cleaning is needed, use Setup → Printer Maintenance → Clean Printhead and follow the prompts. Review each stage’s result; advance only if still poor, as cleaning consumes ink. Persistent problems after cleaning/alignment need HP support. Shut down using Power. Quality, p.113 · Maintenance, p.129
Separate scan and fax symptoms
Common PC check: compare an ordinary glass copy with a PC scan and verify scanning components. Complete fax setup with cartridges and full-size paper loaded. On the Fax screen, swipe right → Setup → Setup Wizard and follow its prompts, then review the test report. This checks the phone-line setup, not the PC print driver. Scan, p.114
Evidence checked 2026-10-11: exact 6968 manual listing links c05135226 (169 PDF pages). PDF links use viewer page numbers; labels use printed pages. Package observations are not installation tests.