Compare a device self-test
Use a supported self-test or copy function. Failure without a computer points first to supplies, paper or the device.
Supplies and media
Follow the model-specific installation, supply and paper guidance. Inkjet cleaning and laser supply checks differ.
Computer-only failures
Compare page range, media size and colour settings when one app fails. For all computer output, check the driver and model selection.
Find the matching model driver
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Official reference: Operating system support guidance · 2026-10-10