Identify the model and system
Read the full model label and identify your Windows or macOS version and system architecture.
Choose official software
Use the manufacturer page for that exact model and OS. Firmware, scanning software and print drivers serve different purposes.
Verify installation
Follow the installer connection sequence, then print a test page. For Windows on ARM, also consult Windows device-add guidance when the manufacturer installer fails.
Find the matching model driver
Open model causes and driver list →
Official reference: Operating system support guidance · 2026-10-10