Check the device first
Paper jams, open covers and empty trays require device checks before software changes.
Follow the manual
Use the cover and removal direction specified in the model manual. Avoid hot or moving parts and do not force paper out.
Repeated feed failure
Check media size, weight, guides and loading. Repeated jams at the same point may require manufacturer service.
Find the matching model driver
Open model causes and driver list →
Official reference: Operating system support guidance · 2026-10-10