Confirm scanning support
Print-only devices cannot scan. On a multifunction device, check the supported scanning method and original location.
Separate print and scan software
A basic print driver does not necessarily install manufacturer scan features. Check full software or separate scanner components.
Check the original and connection
Review original placement, ADF direction and the scan app local-network access, then follow the model instructions.
Find the matching model driver
Open model causes and driver list →
Official reference: Operating system support guidance · 2026-10-10